We are constantly reviewing the advice of the Government and Public Health (England) to ensure that we are following the latest guidance to protect our residents and staff from Covid-19. We would like to reassure everyone in the Bernadette House community that we are doing everything we can for those we care for and those we come into contact with.
We know that these are uncertain times for many and we hope you understand our need to review and change some of our own policies. We have taken the difficult decision to request that visitors, including families and friends, delay visiting their loved ones at Bernadette House until further notice. If there is a situation that requires a non-routine visit to the home, please contact Lydia Gardner or Gemma Pearcy to arrange this.
We have cancelled our community events and external entertainment providers for the foreseeable future.
Rest assured that we will still ensure that vital medical visits are made to residents at the home.
In addition to the measures expected of our staff, anyone entering Bernadette House is now required to follow strict procedures for hand washing and is expected to wear the appropriate personal protective equipment such as gloves and aprons, as required.
We are fortunate to have a committed and dedicated team of staff that are doing all they can to keep our residents safe, comfortable and entertained. Throughout this period, our staff will do their best to ensure that you can keep up with your loved ones by posting pictures and messages through our social media platforms, whilst ensuring that we maintain compliance with GDPR legislation. We will also make the best of use of technology so that you can continue to see and talk with your loved ones through phone calls, video calls and FaceTime, where possible.
We apologise for any inconvenience or disappointment that these decisions may cause, but please be assured that we have taken them to protect the health and well-being of all the residents in our care. These decisions have not been taken lightly but as appropriate precautionary measures to reduce the potential risk of passing on this terrible virus to vulnerable people and our essential workers.
We appreciate your support in respecting these measures and we will keep you all updated with further developments.
If you have any questions about your loved one’s care or our Covid-19 policy, please do not hesitate to contact us.