This policy & procedure is to cover social distancing visits for residents during Covid-19.

Policy & Procedure

We understand the importance of maintaining contact with loved ones during the Covid-19 pandemic, but we also recognise the need to protect residents and staff from the risk of infection. We have therefore introduced a procedure for social distancing visits.

These visits will take place outside of the building as the most effective way to minimise the risk of the coronavirus entering the home and residents and staff becoming infected.

Please note: as the arrival and departure of visitors needs to be supervised and social distancing must be maintained, we are limited in the number of visits that can take place each day. Our objective is to be fair to all residents to the greatest extent possible and to ensure that each resident has the same number of visits, irrespective of family size.

Personal Risk Assessment

As the needs of our residents differ, each resident has their own personal risk assessment for visiting.

Visiting the Home

All visitors are expected to adhere to the following guidelines. Failure to adhere to the guidelines will result in you being asked to leave the premises.

  1. Do not visit the home if you have returned from an overseas trip within the last 14 days.
  2. Do not visit the home if you have a temperature or symptoms of headache, sore throat, cough or loss of smell or taste.
  3. All visits must be booked in with the manager and an arrival time agreed; visits are to last approximately 20 minutes.
  4. A maximum of two persons may visit at any one time and must be members of the same household.
  5. Children under the age of 14 years and pets are not permitted to visit the home.

Travel to the home

  1. You must not travel to the home using public transport.

On arrival at the home

  1. You must arrive at the home wearing a face mask. The home does not provide masks to visitors and those visitors who arrive without a mask will be turned away.
  2. You will be asked a series of questions and your temperature will be taken and documented. Once all information has been gathered, the home will decide, at its discretion, whether it is suitable for the visit to proceed.
  3. You will be asked to sanitise your hands. The home provides hand sanitiser.

Please note:

  1. Visitors will be not be able to use the home’s toilet facilities.
  2. The home is unable to provide refreshments.

As the home cares for residents with differing care needs, visits will be tailored to reflect this.

Different types of visits

Window visits

These visits are designed for our more vulnerable residents, particularly if they fall into the shielding category. Access to the premises will be via the garden gate and a staff member will show visitors to the relevant window. This method of visiting will only take place if it is considered that the ground around  the window area is considered to be a safe area for visitors to stand.

If garden seating is used during the visit, it will be wiped down with anti-bacterial wipes before and after the visit. If necessary, a phone will be used to ensure both parties can hear one another.

A member of staff will be on hand throughout the visit to provide guidance and assistance.

Over the fence visits

These visits are designed for residents who are unable to understand social distancing, with   the fence preventing any physical contact.

This method of visiting will only take place if it is considered that the ground around the fence is considered to be a safe area for visitors to stand.

The resident will be able to sit on garden furniture, but due to the height of the fence, the visitor will need to stand.

A member of staff will be on hand throughout the visit to provide guidance and assistance

Garden visits

Garden visits are designed for our less vulnerable residents who also understand the need for social distancing. Access to the garden will be via the garden gate. Staff will position garden furniture at the requisite distance to meet social distancing requirements. It is a precondition of visiting that visitors agree not to move the garden furniture. Garden seating that is used during the visit will be wiped down with anti-bacterial wipes before and after the visit.

A member of staff will be on hand throughout the visit to provide guidance and assistance.

 

If visitors fail to follow the home’s policy and procedure, the home reserves the right to refuse future requests to visit to ensure the safety of residents and staff.