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Residents rate Bernadette House one of Top 20 care homes in the East Midlands

By 11th May 2017

Residents rate Bernadette House one of Top 20 care homes in the East Midlands Bernadette House, has been chosen by residents and their families as one of the Top 20 care homes in the East Midlands. There are 1,569 homes in the East Midlands, with the top 20 receiving an award from the leading reviews guide to care homes, The award is based on reviews of the care home written by their residents, plus their friends and relatives.  

Davina Ludlow, director of, said:    “We feel the best people to rate a care home are the residents and their families and friends. Their reviews reveal that many care homes are warm and happy places to live, where staff go that extra mile to ensure residents have a good quality of life and feel cared for. “Bernadette House proved that they provide a high standard of care and we’d like to congratulate them on being a Top 20 care home in the East Midlands! It’s a wonderful achievement to be recognised for being a highly-recommended home by the very people you care for. “Finding the right care home can be so hard. We hope that our awards will help to make people’s care home search that little bit easier.” 

Elizabeth Stephens, owner of Bernadette House said: "All the staff at Bernadette House are absolutely delighted to win this award and would like to thank the friends and relatives of our residents who voted for us." "We're often commended for how caring our staff are and the warm welcoming atmosphere of Bernadette House.  The majority of our staff are indigenous to Lincoln and it is wonderful to see one generation of Lincolnites being cared for by the next. In fact, our staff take the 'family atmosphere' to extremes and we currently have three couples and two sisters working at Bernadette House."

"Bernadette House is currently undergoing a major refurbishment programme and the reviews show how delighted everyone is with the improvements."  

The Top 20 Care Home Awards 2017 are based on over 45,000 reviews received from residents and their family and friends between July 2015 and 31 March 2017.   

The Review Score, as of 31 March 2017, was calculated using a combination of the number of reviews, the average of each of the ratings and the size of the care home. Care homes were excluded from the awards if they were not compliant with their regulatory authority at the time of the announcement of the Awards. 

The homes were rated on: Overall Standard; Facilities; Care / Support; Cleanliness, Treated with Dignity; Food & Drink; Staff; Activities; Management; Safety / Security; Rooms and Value for Money.   

Replica bus stop donated to Lincoln care home 

By Andrew Quann, 13th April 13 2017 

Bus operator Stagecoach has donated a replica bus stop for inclusion in a Lincoln care home’s reminiscence garden.

The 30 bedroom Bernadette House Care Home, situated in an acre of gardens in the south of Lincoln, provides care and activities for people, many of whom live with dementia.

Many of the patients, would regularly use to use their local bus service, continued to walk around the home looking for a bus stop.

After being contacted by the care home, Stagecoach East Midlands donated a bus stop and timetable for residents at the care home for their comfort.

The donation will help with dementia residents’ reminiscence therapy, which encourages discussion of past events and memories that help people reconnect with their former lives and improve the quality of care they receive further.

The bus stop has been placed in the corner of the garden with a bench for those to sit and relax.

Elizabeth Stephens, Owner of Bernadette House Care Home, said: “We’re absolutely delighted Stagecoach were kind enough to provide us with a bus stop for our reminiscence garden. It’s a fabulous addition to the home and has triggered many fond memories of past bus journeys with friends and family for our residents.”

Michelle Hargreaves, Managing Director of Stagecoach East Midlands, added: “When Bernadette House Care Home approached us with the idea of providing a replica bus stop for the residents, we were more than happy to assist. We hope that the bus stop will provide residents with some familiarity and will help them during their Reminiscence Therapy.”

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